Common Questions Answered Here
How to Find an Answer Not Listed Here and What This Page Covers.
Certificate & Security
How to Find an Answer Not Listed Here
Browse the lobby’s “Help” section for guides on registration, game rules, and promotions. The search bar there lets you type a keyword like “bonus” or “DuitNow” and pulls up relevant articles. For anything urgent or account-specific, live chat is the fastest route. Avoid sending requests through email or social media – those channels are not monitored for support and will only delay your issue.
What This Page Covers
This page answers the questions players ask most often when using the platform – from how cashouts work to setting personal limits. Each answer is written to give you the facts quickly, without extra fluff. If you have already read through and still need help, the live chat button in the bottom-right corner of the lobby connects you to support staff. They handle queries in English and Bahasa, and usually reply within a few minutes during operating hours.
Quick answers
Are my balances and bets shown in ringgit?
Yes – every balance, bet amount, and win is displayed in Malaysian ringgit (RM). The lobby does not offer a currency switcher, so what you see on the screen is what you deposit and withdraw in.
Is a round lost if the connection drops?
The round settles on the server whatever the connection does; the result appears in the account history. That holds on casino and arcade alike.
What is a turnover requirement?
If you do not clear the turnover, the bonus and any winnings from it are removed from your balance when you try to withdraw. The turnover is the total amount you must bet – for example, 10 times the bonus – before that money becomes withdrawable.
Who charges the fee?
The cashier shows the figure before anything moves. Where a fee exists it belongs to the channel — FPX and Bank transfer included.
Do I need to verify my account, and when do I do it?
I uploaded a clear photo of my MyKad through the “Account” menu before I tried to cash out. That step must be done once – after approval, no further documents are asked for unless I change my personal details.
When does a payout arrive?
E-wallet payouts land in 5–15 minutes. A bank transfer settles within one working day, subject to the nightly cut-off. The cashier lists FPX, Bank transfer and ShopeePay.